CALA Spring Conference 2012 Schedule
People, Purpose & Passion
The Pathway to Success April 26-27

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Wednesday April 25 (Pre-Conference)

4:00 - 6:00PM Scavenger Hunt
6:00 - 8:00 Networking Event

Vender Setup
Wednesday April 25th, 6-10PM
Thursday April 26th, 6-11AM

Thursday April 26th

7:00AM to 5:00PM - Floor 3 Foyer

7:00AM to 8:30AM - Peaks 4&5
Continental Breakfast

8:30 - 9:00AM - Peaks 4 & 5
Welcome and Opening Remarks

9:00 - 10:30AM - Peaks 4 & 5

Thrive Now – How to Die Young at an Old Age

Summary:George is a nationally recognized attorney, certified aging-in-place specialist and senior advocate. He is one of the leading legal, business and consumer advocacy minds in the country. George will help you discover the 4 Easy Secrets to living a vibrant life to 100 or beyond, and slow (OR reverse) the aging process. He will enlighten and embolden you to renew your vigor for helping others, your staff (and yourself). This is particularly empowering to professionals who must deal with the “reality” of day-to-day. We ALL suffer from “age related” and degenerative health issues as we age. This is particularly true for your clients, professional caregivers and EVERY resident of your assisted living facilities. In a fun and humorous way, learn to support to people and their loved ones facing end-of-life, and most often, rest-of-life habitation in an atmosphere other than their home.

Speaker: George E. Bentley, JD, CAPS, Bentley Baths

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10:30 - 11:00AM - Peaks 1, 2 3
Break & Tradeshow Networking - Refreshments in the Exhibit Hall

11:00AM to 12:30AM - Coppertop II and III
Breakout Sessions:

Executive Roundtable Discussion (E.D./Owner Track)
Location: Coppertop II

Summary:Participate in directed discussions with other Owners and Executive Directors about many ALR issues.

Participation in this sessions will:
1) help you find solutions
2) open your eyes to new practices
3) seed your mind with fresh thinking
4) advance your professional development.

Participate in directed discussions with other Owners and Executive Directors about many ALR issues. Participation in this sessions will: 1) help you find solutions 2) open your eyes to new practices 3) seed your mind with fresh thinking 4) advance your professional development. Topics may include marketing strategies, employment law, survey survival, best practices for QMAPs and your health services department, OSHA compliance, enhancing activities programs.

What Every QMAP Needs to Know About Medication Administration and More (Manager Track)
Location: Coppertop III

Summary:Administration and More (Manager Track) As they say, the devil is in the details. This class will help you learn what you need to know to keep your resident’s safe and to be prepared for your state survey. We will review the details of a great med pass, problem medications, medication storage issues, narcotic count at end of shift, how to prevent medication errors and more. State deficiencies that are based on the QMAP performance will be discussed and you will find out how to be a deficiency free facility. Best practices will be discussed with take home material so that you can share what you learn.

Speaker: Nancy Lamb, RPh, Good Day Pharmacy

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12:30PM to 1:30PM - Peaks 4&5
Networking Napkin Lunch

1:30PM to 3:00PM - Coppertop II & III
Breakout Sessions:

Keys To Better Resident Services, Better Employee Relations and Better Financial Success (E.D./Owner Track)
Location: Coppertop II

Summary:Lloyd will share an innovative method to scientifically evaluate and develop every employee to create radically improved resident care in a cooperative, supportive company culture. Discover how to identify the characteristics of your current top performers and how to develop the other 70% - 80% of your staff to have those same attitudes.

This power packed session will reveal
1) the cost benefit of employees who stay longer, enjoy their work and provide fantastic resident services
2) the five character issues consistent with all great employees
3) the crucial behaviors for your team of caregivers and your leadership team
3) the most vital principles for achieving top quartile results, in your finances and your services.

Speaker: Lloyd Gottman, Management Consultant

Team Building – Fit vs. Talent!? (Manager Track)
Location: Coppertop III

Summary:Lon Kieffer applies his award winning expertise in workplace culture change and generational conflict to the issue of team building and humorously explores the diverging strategies of “Fit vs. Talent!?” when building a dynamic team in an everchanging and uncertain Healthcare landscape.

Managers will:
1) learn how to objectively determine the true value of a prospective team member with regards to both “Fit” and “Talent.”
2 ) learn a new perspective on determining if a team is rooted in stability or complacency and 3) will recognize the need for accommodation with accountability in team building efforts.

Speaker: National Speaker, Lon Kieffer, RN, BSN

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3:30PM to 4:30PM - South Foyer
Ignite Session

5:30PM to 7:30PM - Imperial Ballroom
Awards Dinner and Keynote:

When Generations Collide...Respect Your Others!

Summary:Lon Kieffer, RN, BSN, MBA, NHA is not only a registered nurse and an internationally known motivational speaker, “EnterTrainer”, author and consultant of common sense, he is, first and foremost; a caregiver!

Lon Kieffer’s hilarious and dynamic presentation highlights the day-to-day realities of living with, loving and caring for OTHERS regardless of age, role or relationship. Whether in the workplace or the home we must all appreciate and embrace the challenges of caring for, and being cared for by, OTHERS!

In this session attendees will:
1) understand the morals, ethics, beliefs of each generation in our communities
2) understand how awareness, acceptance and accommodation are necessary for true cultural diversity and
3) learn how to utilize differences to help develop a more understanding orkplace/community.

7:45PM - 9:30PM - Location TBA
Reception Sponsored by Good Day Pharmacy

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Friday April 27th

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8:00AM to 11:00AM - Floor 3 Foyer

7:30AM to 8:30AM - Floor 3 South Foyer
Continental Breakfast

8:00AM to 8:30AM - Peaks 4 & 5
Annual Membership Meeting

8:30AM to 10:00AM

Keynote: Citizen Power – Secrets of the Lobby

Summary: Citizens have the power to affect change in the public policy process which affects the quality of their lives and the health of their businesses. Attendees will learn the secrets of the lobby on how to hold elected official accountable, how to become a political dynamo on the issues they are passionate about and discover techniques on how to manage the political, legislative, and regulatory processes. Attendee’s will become the ultimate citizen advocate.

Speaker: Corky Kyle, CALA Lobbyist and President of The Kyle Group

10:00AM to 10:30AM - Peaks 1, 2, 3
Break & Tradeshow Networking - Refreshments in the Exhibit Hall

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10:30AM to 12:00PM - Coppertop II & III
Breakout Sessions

Emergency Prepardness (ED/Owner Track)
Location: Coppertop II



Emergency Prepardness (Manager Track)
Location: Coppertop III

Summary:Explore resources for emergency preparedness, management and procedures to provide direct assistance and support to assisted living residences in Colorado.Colorado’s Situational Awareness Tool (SATool) will be explored. The SATool is a web-based portal to an information system that can facilitate communications in an emergency event across jurisdictions and professional disciplines. This session is funded by a grant program provided by the CDPHE.


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12:00PM to 1:30PM - Peaks 4 & 5
Lunch and Keynote

Conflict and Discord – How To Effectively Address These Inevitable Challenges

Summary:Learn from professional mediators and dispute resolution specialists how your organization can benefit from facilitating conflicts effectively and efficiently. Assisted living organizations are faced with conflicts on a regular basis. Gain conflict management tips to use every day, and discover how referring some matters to outside elder mediators might be of benefit to your organization when presented with tough situations. We’ll use interactive exercises to help the audience gain skills to recognize, manage and understand when to refer elder conflict.

Speaker: Debbie Reinberg MAcc & Katy Miller, AB, JD

1:30PM to 3:00PM - Coppertop II & III
Breakout Sessions:

Government Regulations, The Threat to the Industry and What to Do as an Owner (ED/Owner Track)
Location: Coppertop II

Summary: Join this session and gain insight into a movement by various federal agencies to increase field audits in the Senior Housing Industry. Agencies like EEOC, DOL, EPA are prowling around with $224m in funding to do unannounced field audits.

Attendees will learn where regulation is coming from; what the current Washington administration is doing in the coming year; how to discern when federal or state regulations supersede the other; specific audit targets; how to proactively protect their businesses and how to manage response to when auditors present themselves.

The objectives of the discussion will be to acquaint owners and directors with what is currently happening, to demystify it and create a feeling of what they must accomplish and remain in control of their business goals

In this session you will learn:
1) Important focus of both federal and state regulations
2) When state regulations supersede federal regulations
3) What to do to manage an Audit

Speaker: Ron Rex, Owner The Succession Group and Integra Confidential (HR Services), Professor at Colorado Christian University

Resident Abuse and Neglect – Identifying Your Role and Managing Relationships (Manager Track)
Location: Coppertop III

Summary:What happens when you suspect abuse or neglect but aren’t really sure what’s true or false? Residents with memory loss tell you they’re being abused, but what if they tell tall tales all the time? Family members seem caring but there are times when stories and information appear inconsistent. How do you know what’s really happening without allowing your emotions to get the best of you?

In this session, learn how to:
1) gain understanding on what’s really happening and establish an accurate perspective
2) acknowledge the challenges of the situation, knowing that empathy is not agreement
3) understand the keys to: communication, setting boundaries, working with family relationships, and reporting situations that are beyond your expertise.

Speaker: Pamela D Wilson, The Care Navigator, CSA, MS, BS/BA

3:00PM to 4:00PM - Peaks 4 & 5
Closing Remarks and Grand Prize Giveaways
Grand Prize Drawing Trip for 2 to Las Vegas!

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